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Salesforce Certified AI Specialist Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC's sales team?

A. Call Explorer
B. Call Summaries
C. Call Insights

Answer: C

Explanation:
To enable Universal Containers' sales team with automatic post-call visibility into mentions of competitors, products, and custom phrases, the AI Specialist should set up Call Insights. Call Insights analyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation. This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.
* Call Summaries provide a general overview of the call but do not specifically highlight keywords or topics.
* Call Explorer is a tool for navigating through call data but does not focus on automatic insights.
For more information, refer to Salesforce's Call Insights documentation regarding the analysis of call content and extracting actionable information.

NEW QUESTION # 32
Which use case is best supported by Salesforce Einstein Copilot's capabilities?

A. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
B. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
C. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

Answer: A

Explanation:
Salesforce Einstein Copilot is designed to provide a conversational AI interface that can be utilized by different types of Salesforce users, such as developers, sales agents, and retailers. It acts as an AI-powered assistant that facilitates natural interactions with the system, enabling users to perform tasks and access data easily. This includes tasks like pulling reports, updating records, and generating personalized responses in real time.
Option A is correct because Einstein Copilot brings a conversational interface that caters to a wide range of users.
Option B and Option C are more focused on developing and training AI models, which are not the primary functions of Einstein Copilot.
Reference:
Salesforce Einstein Copilot Overview: https://help.salesforce.com/s/articleView?id=einstein_copilot_overview.htm

NEW QUESTION # 33
An AI Specialist has grounded a prompt template with a related list. During user acceptance testing (UAT).
users are not getting the correct responses.
What is causing this issue?

A. The related list prompt template option is not enabled.
B. The related list is not on the parent object's page layout.
C. The related list is Read Only.

Answer: A

Explanation:
When grounding a prompt template with a related list, the AI must be explicitly configured to include the related list's data. If the "related list prompt template option" is not enabled, the AI ignores the related list, leading to incomplete or incorrect responses.
* Option A: Page layout visibility affects user interface display but does not restrict data access for AI grounding.
* Option B: Read-only settings prevent edits but not data retrieval.
* Option C: Enabling the related list in the prompt template configuration is mandatory for the AI to use its data.
References:
* Salesforce Help: Prompt Template Grounding Settings
* States that "related lists must be enabled in the prompt template's grounding settings to include their data in AI responses."

NEW QUESTION # 34
What should an AI Specialist consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A. Prompt generation will yield no response when there is no related list associated with an Account in runtime.
B. If person accounts have been enabled, merge fields will not be available for the Account object.
C. The Activities related list on the Account object is not supported because it is a polymorphic field.

Answer: C

Explanation:
When using related list merge fields in a prompt template associated with the Account object inPrompt Builder, theActivities related listis not supported due to it being apolymorphic field. Polymorphic fields can reference multiple different types of objects, which makes them incompatible with some merge field operations in prompt generation.
* Option Bis incorrect because person accounts do not limit the availability of merge fields for the Account object.
* Option Cis irrelevant since even if no related lists are available at runtime, the prompt can still generate based on other available data fields.
For more information, refer toSalesforce documentationon supported fields and limitations inPrompt Builder.

NEW QUESTION # 35
Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A. Agentforce does not have the permission to delete the user's records.
B. Agentforce Delete Record Action permission is not associated to the user.
C. Agentforce does not have a standard Delete Record action.

Answer: C

Explanation:
* Context of the QuestionUniversal Containers (UC) uses Agentforce, a specialized AI-driven assistant for Salesforce. A user reports that an Agent is unable to delete recent activities.
* Why Agentforce Cannot Delete Records
* Agentforce's Standard Actions: Agentforce typically has predefined or "standard" actions like Create, Update, or Summarize records. However, a standard Delete Record action is not part of the default set of Agentforce actions.
* Implication: If Agentforce has no built-in delete functionality, it cannot remove activities-even if the user has permission to delete them in the Salesforce UI.
* Why Other Options Are Incorrect
* Option A - Permission to Delete the User's Records: Standard Salesforce user permissions do not automatically extend to Agentforce's capabilities. Even if the user can delete records, that doesn't grant Agentforce a new action.
* Option B - Agentforce Delete Record Action Permission: There is no separate "Delete Record Action permission" for Agentforce to be toggled. The relevant issue is that the standard Delete Record action does not exist within Agentforce out of the box.
* ConclusionThe core reason for the issue is thatAgentforce does not support a standard Delete Record action(Choice C).
Salesforce AI Specialist References & Documents
* Salesforce Official Documentation - Agentforce(Note: Agentforce may be a pilot or specialized feature; check pilot release notes or official docs for standard actions.)
* Salesforce AI Specialist Study GuideCovers the limitations of certain AI-enabled features regarding record operations.

NEW QUESTION # 36
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