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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

Topic 2

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 3

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 4

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q26-Q31):

NEW QUESTION # 26
What functions are available when scheduling a maintenance plan? Note: There are 3 correct answers to this question.

A. Start
B. Delete call
C. Dispatch call
D. Scheduling
E. Manual call

Answer: A,B,E

Explanation:
Scheduling amaintenance plan(e.g., via IP10) generates call objects. The correct answers arestart (A), manual call (D), anddelete call (E). Let's break this down.
* Start (A):Initiates scheduling, calculating call dates (e.g., "Start Scheduling" in IP10).
* Manual call (D):Creates a call outside the schedule (e.g., "Manual Call" button), for urgent needs.
* Delete call (E):Removes a scheduled call (e.g., via "Delete" in IP10), adjusting the plan.
Why Not the Others?
* Scheduling (B):A process, not a function.
* Dispatch call (C):Not a standard scheduling function; relates to resource assignment.
"Functions when scheduling a maintenance plan include start, manual call, and delete call."

NEW QUESTION # 27
You want to configure the organizational units for Service with Advanced Execution. Which of the following business objects can you assign to a planning plant?

A. Maintenance planner group
B. Maintenance work center
C. Location
D. Company code

Answer: A,B

Explanation:
InService with Advanced Execution, organizational units are configured to support complex service scenarios. The correct answers aremaintenance work center (A)andmaintenance planner group (D). Let's dive deep.
Planning Plant Role:
The planning plant is the central organizational unit for maintenance and service planning, assigned in enterprise structure (SPRO # Enterprise Structure).
* Maintenance work center (A):A work center (e.g., "Field Service Team") is assigned to a planning plant in its master data (IR01/IR02). It defines where work is executed and is critical for scheduling in advanced execution.
* Maintenance planner group (D):A planner group (e.g., "PLG1") is assigned to a planning plant (via IP01 or customizing) to manage planning activities (e.g., who schedules orders).
Why Not the Others?
* Company code (B):A company code is a financial entity assigned to plants, not a service-specific object.
* Location (C):Locations are geographic data, not directly assigned to planning plants in this context.
Advanced Execution Context:
In advanced execution, these assignments enable resource-related billing and detailed scheduling.
"In Service with Advanced Execution, maintenance work centers and planner groups are assigned to a planning plant for organizational setup."

NEW QUESTION # 28
Which cancellation information can you maintain on service contract item level? Note: There are 2 correct answers to this question.

A. Latest end date
B. Cancelling party
C. Billing block
D. Reason

Answer: B,D

Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), cancellation details at the item level include:
* Cancelling party: Specifies who initiated the cancellation (e.g., customer or provider), maintained in the contract item data.
* Reason: A cancellation reason (e.g., customer request) can be recorded for audit and reporting purposes.
* Latest end date: Defined at the contract header or item validity level, not a cancellation-specific field.
* Billing block: Applied to block billing but not a cancellation attribute.This is configured in the contract item settings."Maintain cancelling party and reason at the service contract item level for cancellation tracking." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 29
What are steps included in the planning and execution of a recurring inspection? Note: There are 2 correct answers to this question.

A. A service order is automatically generated when activating the maintenance plan for the inspection.
B. A service order is automatically generated by scheduling the maintenance plan for the inspection.
C. A completion marks a service order and its corresponding planned date in the maintenance plan as finished.
D. When accepting a service order quotation, the system automatically creates a maintenance plan.

Answer: B,C

Explanation:
Arecurring inspectionin SAP S/4HANA Cloud Private Edition, Service uses a maintenance plan to schedule periodic checks. The correct steps areAandB. Let's explore this in detail.
Recurring Inspection Overview:
This process involves scheduling inspections via a maintenance plan, generating service orders, and completing them to update the plan.
* A completion marks a service order and its corresponding planned date in the maintenance plan as finished (A):When a service order (the call object) is completed (e.g., status "Technically Completed"), the system updates the maintenance plan, marking the corresponding planned date as finished. This shifts the scheduling to the next cycle (e.g., via transaction IP10).
* A service order is automatically generated by scheduling the maintenance plan for the inspection (B):Scheduling the maintenance plan (e.g., via IP10 or a background job) generates a service order based on the plan's cycle and call horizon. This order contains theinspection tasks.
Why Not the Others?
* C:Accepting a quotation creates a contract or order, not a maintenance plan, which is a separate planning object.
* D:Activating a maintenance plan sets it up but doesn't generate orders; scheduling does that.
Detailed Flow:
* Maintenance plan created with inspection cycle (e.g., every 6 months).
* Scheduling (IP10) generates a service order when the call date is reached.
* Order completed # Plan updated, next call scheduled.
"Recurring inspections involve scheduling a maintenance plan to automatically generate service orders, with completion updating the plan's planned dates."

NEW QUESTION # 30
How do you create billing document requests (BDRs) for service contracts?

A. Generate BDRs via report
B. Generate BDRs via Manage Billing Document Requests
C. Create BDRs in the Create Billing Document Requests app
D. Create BDRs as follow-up documents

Answer: D

Explanation:
In SAP S/4HANA Cloud Private Edition, Service, billing document requests (BDRs) are intermediate documents used to prepare billing data from service transactions (e.g., service contracts, service orders) before generating final billing documents like invoices. For service contracts (scope item 3MO - Service Contract Management), BDRs are created as part of the billing process to handle periodic or value-based billing. Let's evaluate each option based on the standard process:
* A. Generate BDRs via report: While reports (e.g., custom ABAP reports or transaction VF04 for billing due list in on-premise systems) can be used to trigger billing in some scenarios, this is not the standard method for service contracts in SAP S/4HANA Cloud Private Edition. The service contract billing process relies on automated or app-based mechanisms rather than standalone reports. No specific standard report is documented for generating BDRs directly from service contracts.
* B. Create BDRs in the Create Billing Document Requests app: There is no standard SAP Fiori app named "Create Billing Document Requests" in SAP S/4HANA Cloud Private Edition. The closest related app is"Create Billing Documents"(Fiori App ID F0796), but this app is used to generate final billing documents (e.g., invoices) from existing BDRs, not to create BDRs themselves. BDR creation happens upstream in the process, not via a dedicated creation app.
* C. Create BDRs as follow-up documents: This is the correct method. In the standard service contract process, BDRs are created automatically asfollow-up documentsfrom the service contract based on the billing plan assigned to the contract items. The billing plan (e.g., periodic or milestone-based) defines when billing events occur, and the system generates BDRs (transaction type typically F2 or a custom type) when the billing date is reached. This process is triggered via the"Release for Billing"action in the"Manage Service Contracts"app (Fiori App ID Fiori App F2178) or through background jobs (e.
g., job template "Service Contract Billing"). Once released, the BDRs are available for further processing into invoices, making this the standard and documented approach.
* D. Generate BDRs via Manage Billing Document Requests: The"Manage Billing Document Requests"app (Fiori App ID F2179) is used to monitor, edit, and release existing BDRs for billing, not to generate them initially. This app allows users to review and correct BDRs before they are converted into final billing documents, but the creation of BDRs happens earlier in the process as follow-ups from the service contract, not within this app.
The creation of BDRs as follow-up documents aligns with SAP's service contract billing workflow, where the billing plan drives the generation of BDRs automatically or semi-automatically upon release. This process is tightly integrated with the service contract's configuration (e.g., billing plan type, item category settings) and ensures accurate billing for recurring or value/quantity-based services.
Extract from SAP Documentation: "Billing document requests (BDRs) for service contracts are created as follow-up documents based on the billing plan, triggered by the release action in theManage Service Contracts app or via scheduled billing jobs." (SAP Help Portal,Service Contract Management - Billing Process, SAP S
/4HANA Cloud Private Edition).

NEW QUESTION # 31
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